Author: Teresa Oliver

Have you heard the term CRM and wondered what it means? Maybe you’ve felt like it’s something known by everyone but you! A CRM is a Customer Relationship Management system, a centralized system that enables businesses to store, organize, and manage customer data. It allows you to track customer interactions, such as emails, phone calls,… Continue reading What is a CRM, and Why Should I Use One?

Photo credit Gaining Visuals on Unsplash Using an online scheduler is essential for any business or individual who wants to streamline their scheduling process. It is a professional yet easy way to be accessible to your clients or customers. I share my Calendly link liberally. You’ll find it on my website and at the bottom… Continue reading Use an Online Scheduler to Gain These Benefits

Exceptional customer service is vital to building and maintaining a thriving business. What does remarkable customer service look like? And what can it do for your small business? First, let me give an example. My parents wear hearing aids. They were very satisfied with the place they were going for routine maintenance of their hearing… Continue reading Doing a Little More Can Reap Huge Benefits

Everyone has an opinion on social media, all the way from those who avoid it at all costs, seeing it as a time stealer (it can be); those who love it and spend hours seeing what all their many friends are doing, watching videos and reels, and making pins; and to those who use it… Continue reading How Social Media Helps Small Businesses Compete and Thrive

Photo Credit Christin Hume on Unsplash Have you ever sent an email to a business, only to wonder if they actually received it? You sent it, right? They MUST have received it. Setting up an auto responder will let your contacts know that you have received their email and that you will respond soon. Auto… Continue reading How Can Auto Responders Save You Time?

Photo credit to Domenico Loia on Unsplash Many people work virtually today which has impacted how we work with others. One shift is how we share work and information. Cloud-based file sharing is a convenient and cost-effective 💵 way to store and share files. Let’s look at how to set this up. Setting up cloud-based… Continue reading How to Set Up Cloud-based File Sharing